FAQs


Bookings

It is a very simple system that will allow you to design your stay totally to your liking.

During the reservation process you can choose the bed you want to sleep in. In addition, if you wish, you can include privacy in your reservation to fully enjoy the room.

Although the reservation system is very intuitive and will guide you, if you need it, you can check the steps here or through the help icon on the Book page.

You can check availability for the dates that interest you, as well as the corresponding prices, on the Book Page.

When making your reservation on the Hostel La Huertica website, you will be asked to pay the stay online by card or PayPal.

Yes, you can cancel your reservation. If you cancel it with a minimum period of 72 hours before 2. p.m. (local time) on the day of entry, we will refund your reservation total. If you cancel it within the 72 hour period before 2. p.m. (local time) on the day of entry, we will refund 50% of the total of your reservation. If you do not show up at Hostel La Huertica on the day your reservation starts, it will be canceled without any refund. Refunds will be made to the bank card or PayPal account (according to the payment method selected by the client).

For more information, you can consult our Terms of Contract.

No, booking online is free of charge. Also, booking online is the simplest way to make a reservation.

The reservation of the stay includes: use of a locker, free wifi, use of the common areas (with living room, dining room and TV), use of the toilets and showers, bedding, a shower towel, and heating and air conditioning.

You can make a reservation for as many people as there are free places in the hostel in the requested date range.

Yes, as long as there are free beds, you can make a reservation, either online (at any time) or at the Hostel La Huertica reception (during the established hours from 8:00 to 16:00). In any case, we recommend that you make the reservation online and in advance to ensure that you can have a bed / room.


Documentation

For EU citizens: ID or passport. For non-EU citizens: passport.


Check-in, check-out and Schedules

You can check-in at any time after 16:00(local time) on the day of your entry using the access code that will be provided in your reservation confirmation email. In any case, it is requested that, as far as possible, you do not arrive late at night so as not to disturb other guests.

Check-out must be done before 12:00 p.m. (local time) of the final day of the stay.

You can access and exit the facilities whenever you want using the access code that will be provided by mail after making your reservation. In any case, it is requested that, as far as possible, you do not arrive late at night so as not to disturb other guests.


Rooms

At Hostel La Huertica we have rooms with only one double bed for couples, to rooms for groups of 10 people. You have more information about all our rooms here.

Yes, we have different rooms with different amounts of beds so you can choose the option that suits you best (from single or couples, up to 10 people).

All our rooms are mixed rooms. However, during the online reservation process, in case the room you select does not have other reservations already made during the period of your stay, you will have the option of hiring the extra “Privacy” so that no one else can reserve beds in your room and you can have the room entirely for yourself (and your companions if you go in a group).


Services

We offer breakfast service of hot and cold dishes. The hours are from 8:00 to 11:00. Breakfast is not included in the price of the bed, but you can hire it when making your reservation.

If you include breakfast when making your reservation, it will have an approximate individual cost of € 5, while if you decide to hire breakfast once you are already at Hostel La Huertica, then the approximate price will be € 6.

At Hostel La Huertica guests have a microwave and dining area, but there are no additional kitchen facilities.

Yes, at Hostel La Huertica you will have free WIFI throughout the facility.

There is a reception service from 8:00 a.m. to 16:00 (local time). However, you can check-in and check-out at any time and access and exit Hostel La Huertica whenever you want thanks to the code that will be provided by email when you make your reservation.

Yes, Hostel La Huertica offers a free individual locker for each traveler located in the corresponding room. The dimensions of the lockers are 30 cm. wide by 50 cm. deep by 180 cm. high. In the locker you can store your luggage and belongings.

Our lockers work with a key and a euro coin that will be automatically returned to you upon completion of the use of the locker. So please don't forget to carry one euro coins on you!

No, we do not have safes, but you can store your belongings in the locker (with a key) that corresponds to you free of charge for your reservation.

Yes, we offer a bicycle storage service with an approximate cost of € 3 per unit per day.

Yes, bedding is included in the price of the bed. In addition, we provide temporarily (during the stay) and free of charge, a shower towel for each guest.

Both toilets and showers are common for people staying at the hostel. There is a section of toilets and showers for men, another for women and another for the disabled.

The men's and women's sections each have 3 separate individual showers with a hallway, 2 toilets and 3 sinks, while the disabled section has a shower, a toilet and a sink.

Yes, the use of the showers is included in the stay. In addition, Hostel La Huertica will temporarily provide (during the stay) a shower towel for each guest free of charge.

Yes, we have heating and air conditioning in all rooms and common areas. Guests will enjoy these services free of charge.

Yes, at Hostel La Huertica there is a laundry service with an approximate price of € 4 per use.


Regulation and Operation

Yes, in Hostel La Huertica minors are accepted as long as they are accompanied by the corresponding legal guardian. When making a reservation, minors are counted in the same way than adults, as "persons".

Despite the fact that at Hostel La Huertica we adore our pets as much as any other animal lover, we cannot accept their presence because it is incompatible with maintaining our standards of cleanliness and service to provide to all customers.

No, at Hostel La Huertica there is no closing time or curfew. You can access and exit the facilities whenever you want using the access code that will be provided by email after making your reservation. In any case, it is requested that, as far as possible, you do not arrive late at night so as not to disturb other guests.


Other questions

Yes, Hostel La Huertica is located in the municipality of Valtierra, which is one of the adjacent to the Bardenas Reales of Navarra.

Yes, we can provide you with maps and we will tell you where to get the information you need about the Bardenas Reales.

Yes, there are multiple free parking spaces around Hostel La Huertica.

In Hostel La Huertica we will treat all your data with the strictest confidentiality and in compliance with current regulations. For more information, you can consult our Privacy Policy.


Rules in Hostel La Huertica

  • All guests must present the Identity Document (or equivalent document for non-Spanish people) or passport upon request of the staff of Hostel La Huertica.
  • Hostel La Huertica reserves the right to cancel any reservation if the information provided when making it is false or erroneous.
  • It is not allowed any type of unfriendly, inappropriate, amoral or harmful behavior towards Hostel La Huertica or towards any other entity or person. If any such behavior is detected, the stay of the guest concerned will be canceled.
  • It is not allowed to enter the rooms of Hostel La Huertica without prior reservation.
  • It is not allowed to share bunk beds. Only beds designated as double can be shared by two people, as long as said two people have made the appropriate reservation at Hostel La Huertica.
  • In the event that any damage or defect occurs to your room during your stay at Hostel La Huertica, we reserve the right to charge your credit card or PayPal account for the amount of such damage or defects.
  • Smoking is not allowed in Hostel La Huertica facilities.
  • The consumption of any type of narcotic substance is not allowed in Hostel La Huertica.
  • The consumption of alcoholic beverages is not allowed in Hostel La Huertica.
  • It is not allowed to hang clothes of any kind or towels on the windows or anywhere else in Hostel La Huertica that is not indicated for such use.
  • Hostel La Huertica reserves the right to provide accommodation as well as to terminate the stay prematurely at any time to any person in the event that he or she fails to comply with any of the regulations included herein.

More Information

If you need more information, we will be happy to help you through our Contact Page. You also have the option to contact info@hostellahuertica.com.


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